EXTENDED RETURN AND EXCHANGE POLICY

Shop with confidence during the upcoming Holiday season.

We have extended our return policy until January 31 2025 on all orders placed between December 3 and 20, 2024. 

CHRISTMAS & GIFTING 

Due to shipping delays, we highly recommend that you order your gifts earlier than usual to make sure you have your delivery on time. We will ship the orders as soon as possible however postal delays are to be expected during this time of high-volume online purchasing.

To receive your Christmas orders on time, we suggest placing your orders before:

NSW, ACT, VIC, QLD and SA: Tuesday, December 17^th 2024.

TAS: Monday, December 16^th  2024

WA: Sunday, December 15^th 2024

NT: Thursday, December 12^th 2024

For New Zealand, please place your order before Friday 6 December 2024.

For Express Shipping:

NSW, ACT, VIC, QLD and SA: Friday, December 20^th 2024.

TAS, WA and NT: Thursday, December 19^th  2024

Express shipping is not available for New Zealand.

For more information, please visit https://auspost.com.au/sending/christmas-sending-dates

Any enquiries, please contact our customer service:

Australian customers: 1800 441 765

New Zealand customers: +64 800 354 449
store.online.au@georgjensen.com

Thank you for your understanding

FREIGHT CHARGES

The shipping charges incl. GST within Australia are:

• Standard shipping: AU$15 on orders below AU$150
• Free shipping on orders above AU$150 and under below 2kg. 
• Express shipping: AU$20

We will contact you in relation to freight charges for orders over 5kg.

Free shipping may be offered in connection with campaigns.

All orders will be shipped with Australia Post E-parcel unless otherwise indicated and orders delivered by standard shipping will require a signature upon delivery. Where possible, we recommend that you use a business address for delivery where a trusted person is available to sign. If there is not a person available at the indicated place of delivery to sign for the delivery, you may be required to collect the delivery from a place nominated by the shipping company, such as an Australia Post store.

Delivery

Once your order has been dispatched, you will receive an e-mail with your tracking number so you can follow your parcel all the way on www.auspost.com.au. We cannot guarantee local delivery conditions, and so cannot provide a guaranteed delivery time at the customer/recipient address. If the desired product is not in stock we will contact you by phone or e-mail to make arrangements. 

We strongly recommend that you do not instruct any shipping company to leave a delivery from us at any unattended location. Georg Jensen accepts no responsibility whatsoever for any delivery left at an unattended location.

Standard shipping

We will endeavour to deliver your purchase to you promptly, however, all shipments may be subject to delays during peak periods or when shipped to regional areas. The following standard delivery times within Australia are estimates only:

• METRO AREAS (Sydney, Melbourne, Brisbane, Canberra, Perth, Adelaide, Darwin, and Hobart): 2 – 7 business days.
• NON-METRO AREAS: 3 – 10 business days.

Please allow up to 5 extra days during sale periods.

Express shipping

You can expect to receive your order overnight for metropolitan areas and up to 4 days for regional areas as per Australia Post guidelines. 
Please allow an extra day for processing and preparation of your order. Most express orders are shipped from our premises the next business day.

Multiple shipments

Orders will be sent in one shipment when all products in the order are available from stock. (If a product from your order is not available within our standard shipping times, a member of our staff will endeavour to contact you). If you require multiple shipments of the items from a single order, please contact us as soon as possible after placing your order at store.online.au@georgjensen.com  or +61 1800 441 765 so we can assist you. Customers who request multiple shipments from a single order will incur additional delivery charges.

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Version 1.6, 16 November 2024