Terms of membership - Georg Jensen Customer Club

Introduction

At Georg Jensen, we know that you will want to protect your personal data and the terms that apply to your membership of the Georg Jensen customer club, My Georg Jensen. We naturally want to meet your expectations and respect your wishes, which is why we have introduced the following policies and procedures in these terms and conditions of membership.

The Georg Jensen customer club is run by Georg Jensen A/S, Danish company reg. no. 26573645, Søndre Fasanvej 7, 2000 Frederiksberg, Denmark, with the aim of giving you the best possible service both in our stores and on our website www.georgjensen.com.

Georg Jensen A/S (hereinafter referred to as “Georg Jensen”, “us” or “we”) is responsible for the data and therefore responsible for all personal data you give us as part of your membership of the Georg Jensen customer club. As a company that is responsible for your data, we treat all your personal data in accordance with the at all times applicable personal data legislation.

We recommend that you read these terms and conditions of membership and store a printed copy.

Your use of our website and services is subject to the general terms and conditions of trade, the privacy policy and cookie policy, which apply at all times. You are responsible for staying up to date with these terms and conditions; you can view them on www.georgjensen.com.

Membership and agreement

With your membership of the Georg Jensen customer club, with acceptance of these terms and conditions of membership and/or when submitting your personal data, you agree to us collecting and processing your personal data as described in these terms and conditions of membership.

You can withdraw your agreement at any time and thereby terminate your membership of the Georg Jensen customer club. All you need to do is contact us - see the contact details below under Contact information.

Receiving marketing material from Georg Jensen

As a member of the Georg Jensen customer club, you have the opportunity to receive e-mails and texts from us containing campaign offers and other marketing-related materials about our products, if you consent to this. Consent is provided either when setting up your member profile or at a later date. You can unsubscribe from receiving newsletters and other electronic marketing material. Newsletters etc. are sent to the e-mail address and/or mobile number you give us.

What personal data do we collect and use?

When you set up a member profile, you will be asked for the following information: e-mail address, country and gender.

We may also request the following information: name, telephone number, address, age, title, profession, birthday, wedding day and other special occasions, products of interest, lifestyle interests, preferred store and/or sales assistant and jewellery sizes for you or your nearest and dearest. We can also collect data about how you use our website and your actions on our social media.

If you log into your member profile via social media, such as Instagram or Facebook, we will collect data about this.

We can also collect the following information:

• Information about transactions made with your registered e-mail address or phone number, including transactions made on our website and in stores (purchase history), and information that is required to make such transactions.
• A payment services provider collects your payment details on our behalf, such as credit or debit card numbers, expiry dates and security codes.
• Information about your reactions to our newsletters and your behaviour in our online store.
• Technical data from cookies, including internet protocol (IP) address, any login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access your My Georg Jensen account.
• Your personal data when you take part in a competition, answer a survey or in any other way take part in a campaign. In these instances, you will be made clearly aware of the terms of participation and what personal data is collected as part of the competition, survey or campaign feature.

Purpose of collecting and using personal data

We collect and use your personal data to administrate your membership of the Georg Jensen customer club, to bring you member benefits and services from the Georg Jensen club, to inform us of your wishes and to give you better products and services.

We also use your data to communicate with you (e.g. to assist you when making an online purchase), keep your registered purchases in order, update you about new products, services and benefits, personalise our website for you, and contact you as part of market surveys and to send you marketing material and information, newsletters or other information that might be of interest to you based on your own interests and to which you have agreed. Your data may also be used for statistical and demographic purposes.

Your personal data is processed based on your agreement, ref. the above under Membership and Agreement. We can also process your personal data with the aim of fulfilling an agreement you are party to, such as the delivery of our products and services, or to meet legal requirements. Your personal data is also processed based on our legitimate interests to market, assess and develop our products and services and to prepare statistics and analyses.

Sharing your personal data

We only share your personal data with others to the extent outlined in these terms and conditions of membership.

Your personal data may be forwarded to other entities than the one you usually purchase from in the Georg Jensen group, if you identify yourself as a member of the Georg Jensen customer club to these entities, hereunder visit Georg Jensen stores in other countries. You can see a list of Georg Jensen A/S group companies here.

If you visit a Georg Jensen store in another country, and you identify yourself as a member of the Georg Jensen customer club in the store by providing the e-mail address connected to your member profile, the sales assistant will be able to find you in the customer club database. In this case, your personal data and any purchase history will be transferred to the country the store is based in, just as any purchases you make will be registered on your member profile. When you identify yourself as a member of the Georg Jensen customer club in the store by providing your e-mail address, you agree to your personal data being transferred to the country the Georg Jensen store is based in.

We may also forward your personal data to third parties in order for us to meet our obligations to you and/or to delivery your orders, such as when using external couriers.

Your personal data may also be shared with sub-contractors who deliver services to us. In these instances, data processing will be subject to agreements that ensure that the recipient of your personal data (a) has put into place sufficient technical and organisational precautions to protect your personal data from unauthorised or illegal access, loss, damage, theft, use or publication, (b) has limited access to your personal data from the employees who need them to provide the desired service, (c) only processes personal data in accordance with these membership terms and conditions, and (d) does not use your personal data for any other purpose than that associated with providing a service or with our written instructions.

To the extent your personal data is shared with companies, including group companies, in countries outside the EU/EEA which may not ensure an adequate level of data protection as countries within the EU/EEA, the transfer will be based on the EU Commission’s Standard Contractual Clauses in order to ensure an adequate level of data protection with respect to such transfers.

Right to access, change and deletion

You can gain access at any time to review, correct, update, change or delete the data on your member profile. Log into your account on the website, go to your member profile and make the desired changes.

If you want to know what personal data we store about you, the purpose of our data processing, who receives your personal data and the data source, please contact us as per the Contact information below. If you want us to correct, update or delete your personal data and/or your member profile or to limit our processing of your personal data, please contact us as per the Contact information below. We will answer your query as quickly as possible and within one month.

You are also entitled, in certain circumstances, to object to your data being processed, hereunder in relation to us processing your personal data for the purposes of marketing, including profiling.

If your member profile has been terminated, we will cease to collect your personal data. Your personal data will generally be deleted within 6 months after you have terminated your membership of the Georg Jensen customer club. You can request that your data is deleted at any time by e-mailing onlinestore@georgjensen.com.

Regardless of the above, we will store your personal data if we are legally obliged to. In this case, we may store your personal information after the date of termination of your membership to the extent necessary for accounting reasons or other legal requirements that we are required to comply with, or if we have to determine, defend or make legal requirements applicable.

Passwords

You need to keep your username and password in a safe place. Your password must be confidential and you must, as far as possible, avoid disclosing it. You should therefore not give your username or password to anyone, and you must remember to log out of your account every time you use it.

Changes to terms and conditions of membership

If we decide to change the content of these terms and conditions of membership, if necessary, we will contact you on the e-mail address you have provided in your member profile. We will also notify you of any changes to our website and add the new membership terms and conditions to the website to keep you informed about the latest version at all times. The date of the membership terms and conditions will appear at the bottom of the page.

If you cannot accept the revised terms and conditions of membership, you must terminate your membership and stop using our services for club members. If you keep your membership, it is taken as your acceptance of the revised terms and conditions of membership, unless our changes require your specific consent.

Contact information

If you have any questions or objections to these terms and conditions of membership and/or the processing of your personal data, please contact us on:

E-mail: onlinestore@georgjensen.com
Telephone: +45 38 14 90 44

Georg Jensen A/S
Søndre Fasanvej 7
DK-2000 Frederiksberg
Denmark
Company Registration number: 26573467

Complaints

If you wish to complain about the way we process your personal data, please contact us at the above contact details. You can also send your complaint to The Danish Data Protection Agency (Datatilsynet) or to a local Supervisory Authority.

Datatilsynet
Borgergade 28, 5.
DK- 1300 Copenhagen K
Denmark.

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Version 2.3, 29 January 2022